Payment, Delivery & Returns
Payment
Simply add the desired item to your cart, click on the cart 🛒 in the site header, proceed to checkout, fill in the required fields, and select your preferred payment method.
You can pay for your purchase on the website during the checkout process via PayPal or by debit / credit card. All transactions are made through the PayPal system, all payment data you enter is encrypted and processed directly on the payment system side.
Delivery
For Toys:
All TOYS are shipped from Georgia (Tbilisi) to the address you specified within 2 business days.
The shipping cost is determined automatically during the checkout process when selecting the destination country.
Delivery is carried out by the transport company Boxette (in the destination country the parcel will be transferred to the national postal operator). In the USA, the shipment is delivered by USPS or UPS, in Europe – Landmark Global. Departure from Georgia by Boxette takes place on Thursdays and Mondays to the USA, and on Mondays to other countries. In order for your package to be shipped on these days, you should pay no later than at 14.00 the previous working day (GMT+4).
If you do not see delivery options for your country, contact us and we will help you choose the most convenient option for you.
Payment of customs duties required by the laws of individual countries is carried out by the buyer.
Delivery time depends on a large number of factors. Estimated delivery time is about 2-3 weeks.
For Patterns:
You will receive a link to the PDF-file of the PATTERN you have chosen automatically immediately after payment on the site. Be sure to pay attention to the language in which the PATTERN is written (it is indicated on the product page and corresponds to the language in which the PATTERN title is written).
All TOYS are shipped from Georgia (Tbilisi) to the address you specified within 2 business days.
The shipping cost is determined automatically during the checkout process when selecting the destination country.
Delivery is carried out by the transport company Boxette (in the destination country the parcel will be transferred to the national postal operator). In the USA, the shipment is delivered by USPS or UPS, in Europe – Landmark Global. Departure from Georgia by Boxette takes place on Thursdays and Mondays to the USA, and on Mondays to other countries. In order for your package to be shipped on these days, you should pay no later than at 14.00 the previous working day (GMT+4).
If you do not see delivery options for your country, contact us and we will help you choose the most convenient option for you.
Payment of customs duties required by the laws of individual countries is carried out by the buyer.
Delivery time depends on a large number of factors. Estimated delivery time is about 2-3 weeks.
You will receive the link to the PDF-file of the PATTERN you have chosen automatically immediately after payment on the site. Be sure to pay attention to the language in which the PATTERN is written (it is indicated on the product page and corresponds to the language in which the PATTERN title is written).
Returns
The TOYS are crafted by hand, each a unique piece with no exact replicas. Regrettably, we do not offer returns or exchanges. We take great care to provide clear photographs and detailed descriptions of the TOYS. Should you have any questions or concerns regarding your purchase, please reach out to us before completing your order.
PATTERNS are final sales and are neither returnable nor refundable. We try to provide a detailed review of the structure, materials and techniques used in the PATTERN. The product page indicates the level of difficalty of the pattern (stars, clicking on which you will see the value of the difficulty level) and the language in which you will receive the pattern (it corresponds to the language in which the PATTERN title is written). Please read this information carefully. The PATTERN will only be available in the selected language.
If you have any questions or concerns about your purchase, please contact us before making your purchase.
For Toys:
The TOYS are crafted by hand, each a unique piece with no exact replicas. Regrettably, we do not offer returns or exchanges. We take great care to provide clear photographs and detailed descriptions of the TOYS. Should you have any questions or concerns regarding your purchase, please reach out to us before completing your order.
For Patterns:
PATTERNS are final sales and are neither returnable nor refundable. We try to provide a detailed review of the structure, materials and techniques used in the PATTERN. The product page indicates the level of difficalty of the pattern (stars, clicking on which you will see the value of the difficulty level) and the language in which you will receive the pattern (it corresponds to the language in which the pattern title is written). Please read this information carefully. The PATTERN will only be available in the selected language.
If you have any questions or concerns about your purchase, please contact us before making your purchase.
Pattern support
If you encounter any questions, issues, or suggestions while knitting according to the instructions, please feel free to reach out to us through any convenient means. Your feedback is valuable and we are here to assist you every step of the way.
Or simply fill out this form to submit your request:
Thank you for your attention!
